Terms of Service.

01Acceptance of terms

These Terms of Service (“Terms”) form a legally binding agreement between you and FUSION GADGETS ELECTRONICS TRADING L.L.C., trading as Digital Mart (“we”, “our”, or “us”), a company licensed in Dubai, United Arab Emirates.

By accessing digitalmart.ae, creating an account, placing an order, or purchasing from us in store, by phone, or via WhatsApp, you confirm that you are at least 18 years old, that you have the legal capacity to enter into this agreement, and that you accept these Terms together with our Privacy Policy, our Returns Policy, and any product-specific terms displayed at the point of sale.

If you are purchasing on behalf of a business, you confirm that you are authorized to bind that business, and the business will be the contracting party. We may refuse service, cancel orders, or close accounts where we reasonably believe these Terms have been breached or where continued service would expose us to legal or fraud risk.

02Orders, products and pricing

Product information

We work hard to display accurate specifications, colours, and compatibility information. However, images are illustrative and minor variations between the photos on our website and the physical product (such as shade, packaging revision, or included accessories) do not constitute a defect. Specifications are those published by the manufacturer, and we are not responsible for manufacturer software updates that change features after purchase.

Prices

All prices are listed in UAE Dirhams (AED) and include VAT at the prevailing rate unless stated otherwise. We may change prices at any time before an order is confirmed. The price confirmed at checkout is the price you pay. Promotional prices, discount codes, and bundle offers cannot be combined unless explicitly stated, and we reserve the right to correct obvious pricing errors (such as a misplaced decimal point) before dispatch, offering you the option to cancel for a full refund if you do not accept the corrected price.

Order confirmation

An order is an offer to purchase. A contract is formed only when we confirm the order by email or WhatsApp and accept payment. We may decline or cancel any order before dispatch, including where a product is found to be out of stock, where payment cannot be verified, or where suspected fraud is detected, in which case any amount paid will be refunded in full.

Availability

Stock indicators are maintained in good faith but are not guaranteed. If an item you ordered becomes unavailable after purchase, we will notify you promptly and offer a substitute, a backorder with a confirmed date, or a full refund, at your choice.

03Payments

Accepted methods

We accept major credit and debit cards, Apple Pay, and bank transfer where arranged in advance. Cash on delivery (“COD”) is available for orders within the UAE and may carry a small handling fee shown at checkout. Instalment plans through Tabby or Tamara are available subject to those providers’ eligibility checks and terms; choosing an instalment plan forms a separate agreement between you and the provider.

Payment processing

Card payments are processed by PCI-DSS certified payment gateways. Your card details are entered on the gateway’s secure page and are never stored on our servers. We record only the transaction reference, the amount, and the payment method.

Order verification

For high-value orders or where fraud screening flags a transaction, we may contact you to verify your identity or request additional information before dispatch. Failure to complete verification within a reasonable period may result in order cancellation and refund.

Failed or reversed payments

If a payment is charged back, reversed, or found to be unauthorized, we may suspend or cancel related orders and, where goods have been delivered, recover them or their value through lawful means, in accordance with UAE law.

04Shipping and delivery

Coverage and timing

We deliver to all seven Emirates of the UAE. Orders confirmed before our daily cutoff are dispatched the same day from our Deira location; Dubai deliveries typically arrive the same or next business day, and other Emirates within one to three business days. Delivery estimates are provided in good faith but are not guaranteed, as carrier delays, weather, and customs-related disruptions (for special imports) are outside our control.

Charges

Standard UAE delivery is free unless a specific product page states otherwise. Optional services such as scheduled delivery, priority dispatch, or installation support, where offered, are priced at checkout.

Receiving your order

Deliveries require a recipient name and a working phone number. The courier may contact you on the day of delivery. If a delivery attempt fails because no one is available or the address is inaccessible, additional delivery attempts may incur a redelivery fee. Please inspect the outer packaging in the courier’s presence where possible and report visible damage immediately.

Title and risk

Ownership of goods passes to you once we receive full payment. Risk passes on delivery to the address you provided; for failed deliveries caused by inaccurate information you supplied, risk passes when the courier marks the order as undeliverable.

05Returns, refunds and cooling-off

Seven-day return guarantee

In line with UAE consumer protection standards, you may return any product within seven (7) days of delivery for a full refund, provided the product is unused, in its original sealed packaging, complete with all accessories, manuals, and gift items, and accompanied by proof of purchase. This right does not apply where the seal has been broken on software, earphones, or hygiene-sensitive items, except where the product is defective.

How to return

Contact us via WhatsApp or email with your order number to request a return authorization. We will arrange courier collection from your UAE address at no cost for defective or incorrectly shipped items; for change-of-mind returns, a collection fee may apply, or you may return the item to our Deira office. Goods returned without authorization may experience processing delays.

Refunds

Approved refunds are issued to the original payment method within fourteen (14) days of us receiving and inspecting the returned item. Card refunds typically appear within 3 to 10 business days depending on your bank. COD refunds are issued via bank transfer. Instalment refunds are processed through Tabby or Tamara under their terms.

Defective products

If a product develops a fault within the warranty period, you may choose repair, replacement, or refund where repair is not feasible, consistent with UAE consumer protection law. This does not affect your statutory rights.

06Warranty

Manufacturer warranty

Unless stated otherwise on the product page, all new devices carry an official UAE manufacturer warranty, typically twelve (12) months for smartphones, commencing from the date of purchase. Warranty terms are set by the manufacturer and serviced through authorized service centers within the UAE.

What warranty covers

Warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover physical damage (drops, cracks, liquid ingress), unauthorized repairs or modifications, use of non-approved accessories or chargers, software issues caused by third-party installations, or normal wear and tear.

Making a claim

To make a warranty claim, contact us with your order number and a description of the fault. We will diagnose the issue, facilitate service with the authorized center, and keep you updated. Where a repair exceeds a reasonable period or is not possible, we will work with you on a replacement or refund as required by law.

Pre-owned and clearance items

Products marked as pre-owned, refurbished, or clearance carry the specific warranty stated on their product page, which may be shorter than the standard manufacturer warranty.

07Acceptable use and intellectual property

Acceptable use

You agree to use our website and services lawfully and not to: attempt unauthorized access to our systems; place fraudulent, speculative, or bulk orders for resale without written agreement; scrape, crawl, or bulk-download our catalogue; abuse promotions, discount codes, or referral programs; or use our communication channels to send unlawful, threatening, or harassing content.

Violations may result in order cancellation, account suspension, and referral to the competent UAE authorities where unlawful conduct is suspected.

Intellectual property

All content on digitalmart.ae, including text, graphics, logos, icons, photographs, and software, is the property of FUSION GADGETS ELECTRONICS TRADING L.L.C. or its licensors and is protected under UAE copyright and trademark law. You may view and print pages for personal, non-commercial use only. Any other reproduction, distribution, or commercial use requires our prior written consent.

Product trademarks

Brand names, model names, and logos of manufacturers (such as Apple, Samsung, and others) are trademarks of their respective owners and are used on our site solely to identify the genuine products we sell.

08Limitation of liability

Nothing in these Terms excludes or limits our liability where the law does not permit it, including liability for fraud, willful misconduct, or death and personal injury caused by our negligence, and your statutory consumer rights under UAE consumer protection law remain unaffected.

Subject to the above, and to the extent permitted by law: (a) our total liability arising from or in connection with any order is limited to the amount you paid for the goods concerned; (b) we are not liable for indirect or consequential losses, including lost profits, lost data, or business interruption; and (c) we are not responsible for delays or failures caused by events beyond our reasonable control, including carrier delays, supply disruptions, power or telecommunications failures, government action, or force majeure events.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

09Privacy and data protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. By using our services, you acknowledge the practices described in that policy.

Where you choose to communicate with us via WhatsApp or similar platforms, your messages are also subject to those platforms’ own terms and privacy policies, which we do not control.

10Changes to these terms

We may update these Terms from time to time to reflect changes in our services, our business, or applicable law. The version in force at the time you place an order applies to that order.

When we make material changes, we will update the “Last updated” date on this page and, where the change affects existing customers materially, we will notify customers who have ordered from us by email or WhatsApp before the change takes effect. Continued use of our services after updated Terms are published constitutes acceptance of the revised Terms.

11Governing law and contact

Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws of the United Arab Emirates. In the event of a dispute, we encourage you to contact us first so we can resolve the matter directly; most issues are resolved at this stage. If a resolution cannot be reached, the courts of Dubai shall have exclusive jurisdiction, without prejudice to any mandatory consumer rights you hold under applicable law.

Contact