Shipping Policy.

01Overview

We ship to all seven Emirates of the United Arab Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. All orders are dispatched from our fulfilment point in Deira, Dubai, and delivered by licensed UAE courier partners.

Every shipment is packed to protect its contents: devices are sealed in their manufacturer packaging, wrapped in protective material, and placed in a rigid outer carton. High-value orders may require a signature or OTP verification on delivery, and some shipments are insured at our discretion based on declared value.

Delivery times stated in this policy are estimates based on normal operating conditions. They are not guaranteed, and delays caused by carriers, weather, public holidays, or other events outside our control do not entitle cancellation except as described in Sections 06 and 08.

02Processing and dispatch

Order cutoff

Orders confirmed and paid before our daily cutoff (currently 4:00 PM UAE time, displayed at checkout) are picked, packed, and handed to the courier the same business day. Orders placed after the cutoff, on Fridays after midday, or on public holidays are dispatched the next business day.

Verification

For your protection, orders may undergo verification before dispatch. This can add up to one business day and typically affects: cash-on-delivery orders above a value threshold, orders where billing and delivery details differ significantly, and first-time orders of high-value devices. We will contact you if anything is needed.

What happens at dispatch

Once your order is handed to the courier, you receive a confirmation by email or WhatsApp with your tracking number, the courier’s name, and an estimated delivery window. The tracking link becomes active within a few hours of pickup.

03Estimated delivery times

Remote areas, islands, and addresses outside main city zones may take one additional business day. If your address falls in an extended-coverage zone, the courier will contact you to coordinate timing.

During major sale events (White Friday, National Day, Eid promotions), volumes can add one to two business days to all estimates. We will always show the current expected window at checkout before you pay.

04Shipping charges

• Standard delivery: free on all orders to all seven Emirates, unless a specific product page states otherwise (for example, oversized accessories).
• Cash on delivery: a small handling fee, if applicable, is shown at checkout before you confirm.
• Scheduled or priority delivery: where offered at checkout, priced per order and confirmed before payment.
• Redelivery: the first redelivery attempt after a failed delivery caused by the recipient is free within Dubai; subsequent attempts or redeliveries outside Dubai may incur the courier’s standard fee.

Any shipping fee you pay is refunded in full if we fail to deliver, cancel your order, or if the item arrives defective or incorrect, in accordance with our Returns Policy and UAE consumer protection law.

05Tracking your order

Every dispatched order includes a tracking number sent by email and WhatsApp. You can track your shipment in real time through the courier’s portal using that number.

If your tracking shows no movement for more than 24 hours after dispatch, or shows delivered but you have not received the parcel, contact us immediately with your order number. We will open an investigation with the courier the same day. Investigations are typically resolved within three to five business days, and if a shipment is confirmed lost you may choose a replacement or a full refund, including any shipping fees paid.

06Failed deliveries and redelivery

Common causes

• No recipient available at the address during delivery attempts.
• Incorrect, incomplete, or unreachable delivery details (wrong phone number, missing flat or office number).
• Recipient unreachable by phone after multiple attempts.

What happens next

The courier will attempt contact and make up to two or three delivery attempts depending on the service, after which the parcel is held at a local depot or returned to us. If a parcel is returned because of inaccurate information provided at checkout, or repeated unavailability, we will contact you to arrange redelivery; additional courier fees may apply, and for cash-on-delivery orders we may require advance payment before reshipping.

Address changes

You can change your delivery address any time before dispatch at no cost by contacting us. After dispatch, address changes depend on the courier and may not be possible.

07Delivery restrictions

• We do not deliver to PO Box addresses. A physical address with a contactable recipient is required.
• Deliveries to military, government, or secured facilities follow the host site’s receiving procedures; please advise us in advance so we can coordinate.
• We currently ship within the UAE only. For orders outside the UAE, contact us and we will advise whether a special arrangement is possible.
• High-value orders may be delivered only to the person named on the order with Emirates ID or passport verification.

08Damaged, missing or lost shipments

Visible damage on arrival

If the outer packaging is visibly damaged, note this with the courier where possible, take photographs before opening, and contact us within 24 hours with your order number and photos. Devices found to be damaged in transit are replaced or refunded in full, including shipping, once the courier claim is lodged; we handle the claim so you do not have to.

Missing items

If a parcel arrives but an item is missing, contact us within 48 hours. We reconcile the packing record and courier weight evidence and resolve verified shortages by dispatch of the missing item or refund.

Lost shipments

A shipment is treated as lost when the courier confirms non-delivery after investigation, or when tracking has not updated for seven consecutive business days. In that case you may choose a replacement shipped free of charge or a full refund of the order value including any delivery fees. These remedies are in addition to your statutory rights.

09Shipping questions

For anything not covered here, including special delivery arrangements, corporate bulk orders, or delivery to restricted locations: