Frequently asked questions.

Add the product to your cart, proceed to checkout, enter your delivery details, and choose a payment method. You will receive an order confirmation by email and WhatsApp within minutes. You can also order directly through WhatsApp if you prefer a person to handle it for you.

Yes, as long as the order has not been dispatched. Contact us on WhatsApp with your order number and we will update the address, change the item, or cancel and refund immediately. Once the courier has collected the parcel, changes are no longer possible, but you can use our 7-day return guarantee after delivery.

You receive an order confirmation by email and WhatsApp containing your order number, items, and total. If you paid by card and did not receive a confirmation within 15 minutes, check spam first, then contact us; the payment may have failed at the gateway.

Rarely, we cancel orders when an item turns out to be out of stock, payment cannot be verified, or fraud screening flags a transaction. Any amount paid is always refunded in full, and we will contact you to explain and offer alternatives.

No. Guest checkout works for all orders. Creating an account is optional and simply makes reordering and tracking faster, and it stores your delivery details for next time.

Absolutely. Message us the product name or link and your delivery address on WhatsApp, and our team will confirm availability, price, and delivery time, then send you a secure payment link or arrange cash on delivery.

• Credit and debit cards (Visa, Mastercard)
• Apple Pay and other digital wallets
• Tabby and Tamara instalment plans
• Cash on delivery (COD), within the UAE
• Bank transfer, arranged in advance for large orders

Yes. Card payments are processed by PCI-DSS certified gateways on their secure pages. Your card number is never stored on our servers; we only record the transaction reference and amount.

Choose Tabby or Tamara at checkout, complete their quick eligibility check, and split your purchase into instalments. The plan is an agreement between you and the provider; we ship your order as soon as they confirm approval.

A small COD handling fee may apply and is always shown at checkout before you confirm. Card and wallet payments have no extra fee.

This is usually a temporary pre-authorization, not a charge. It typically reverses automatically within 3 to 10 business days depending on your bank. If it does not, contact us with the transaction reference and we will raise it with the payment gateway.

Yes. All prices on digitalmart.ae are in UAE Dirhams and include VAT at the prevailing rate. The total you see at checkout is the total you pay.

Orders confirmed before 4:00 PM are dispatched the same day from our Deira store. Dubai deliveries arrive the same or next business day; other Emirates within one to three business days. The exact estimate is shown at checkout.

Standard delivery is free to all seven Emirates on all orders, unless a specific product page states otherwise. Optional services like scheduled delivery are priced at checkout.

As soon as your order is dispatched, you receive an email and WhatsApp message with a tracking number and a link to the courier’s live tracking page.

The courier will attempt contact and make additional delivery attempts. If repeated attempts fail because no one is available, the parcel is held or returned to us and we will arrange redelivery; additional courier fees may apply for repeated failures.

We deliver to all seven Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Remote areas may take one extra business day. We currently deliver within the UAE only.

Yes, free of charge, any time before dispatch. Contact us on WhatsApp with your order number and the new address. After the courier has collected the parcel, changes depend on the courier and may not be possible.

You have seven days from delivery to return any unused product in its original sealed packaging for a full refund. Items must be complete with accessories, manuals, and proof of purchase. See our Returns & Refunds policy for full conditions.

For hygiene and licensing reasons, opened earphones, delivered software or digital codes, customized items, and final-sale clearance products cannot be returned for change of mind. All items remain covered if they arrive defective.

Contact us on WhatsApp or by email with your order number. We will confirm eligibility, issue a Return Authorization number, and arrange a free courier collection or welcome a drop-off at our Deira office.

We inspect returns within 2 business days of arrival and issue approved refunds within 14 days, usually much sooner. Card refunds take 3 to 10 additional business days to appear, depending on your bank. COD refunds go by bank transfer.

Yes. The fastest route is to return for a refund and place a new order; for like-for-like swaps (colour or storage) we can arrange a direct exchange subject to stock, with any price difference charged or refunded.

Contact us within 24 hours with photos of the packaging and the damage. We replace or refund damaged or incorrect items at our cost, including shipping, and we handle the courier claim for you.

New devices carry the official UAE manufacturer warranty, typically 12 months for smartphones, serviced through authorized service centers. Your Digital Mart invoice is your proof of warranty.

Manufacturing defects in materials and workmanship under normal use: power failures, display defects, camera or speaker faults, and battery performance below the manufacturer’s threshold.

• Physical damage: cracked screens, bends, impact marks
• Liquid damage of any kind
• Repairs or modifications by unauthorized third parties
• Software issues caused by jailbreaking, rooting, or unofficial apps
• Normal wear and tear, including battery aging within thresholds

Message us your order number and a short video of the fault on WhatsApp. We troubleshoot with you first; if the fault persists, we book the authorized service center, arrange free courier collection, and update you until the device is back in your hands.

Typically 3 to 7 business days for component replacements, 7 to 15 for board-level repairs, and up to 30 when parts must be imported. Repaired components carry a service warranty, usually 90 days.

Yes. Pre-owned and refurbished items carry the warranty stated on their product page, typically 3 months, in addition to your statutory rights.

Yes, 100%. Every device is sourced through authorized channels and ships factory sealed with a verifiable IMEI and official UAE warranty. We do not sell grey imports, refurb units as new, or repackaged returns.

Unless a product is clearly labeled pre-owned or refurbished, every device we sell is brand new and sealed. Pre-owned items are graded and described individually on their product pages.

Yes. All our devices are official UAE models, fully compatible with Etisalat, du, and Virgin Mobile UAE, including 5G bands and VoLTE.

Our website prices are our standard prices. In-store promotions may occasionally differ; WhatsApp us before visiting and we will honour the better of the two for the same item.

Restocking depends on the manufacturer. Message us the model you want and we will confirm an expected date and can reserve one for you when it lands.

Yes. We stock cases, chargers, cables, audio, and screen protectors, all genuine or certified MFi/USB standards compliant, so they are safe for your device warranty.

Only what your order needs: name, phone, email, delivery address, order history, and payment confirmation. We never see or store your full card number. Full details are in our Privacy Policy.

Only with the partners needed to serve you: payment gateways, instalment providers, couriers (name, phone, address only), and warranty service centers. We never sell personal data.

We use HTTPS encryption across the site, restrict access to staff who need it, and retain records only as long as UAE law requires. We comply with UAE Federal Decree-Law No. 45 of 2021 (PDPL).

Under the PDPL you can access, correct, delete, or restrict your data, object to processing, and withdraw marketing consent at any time. Contact us to exercise any right.

Every marketing email has an unsubscribe link and every WhatsApp promo can be stopped with a reply. Opting out never affects order or support messages.

A minimal set: essential cookies for cart and checkout, functional ones for preferences, and anonymous analytics. We do not use advertising or cross-site tracking cookies.

• WhatsApp: fastest, usually under 15 minutes during working hours
• Email: [email protected], answered within 24 hours
• Phone: call us during store hours
• In person: Zarooni Building, Office 401, Al Marrar, Deira, Dubai

Our team works seven days a week. Store hours are Monday to Saturday, 9:00 AM to 9:00 PM. WhatsApp messages outside these hours are answered first thing the next day.

Yes. Our team assists in both English and Arabic on WhatsApp, phone, and email.

Message us your order number on WhatsApp and we will give you a live status update immediately, including courier tracking or service center progress.

That is our favourite task. Tell us your budget, must-have features, and current phone, and we will recommend two or three options honestly, including when a cheaper model is the smarter buy.

Ask us directly. If it matters to you, it belongs in this FAQ, and honest questions make the store better for everyone.