DigitalMart.ae is committed to ensuring your satisfaction with your purchase. This Refund and Returns Policy explains your rights, obligations, and the procedures for returning goods or requesting refunds in compliance with UAE consumer protection laws (Federal Law No. 15 of 2020 on Consumer Protection and related e‑commerce regulations).
1. Eligibility for Returns
You may request a return if:
- The product is faulty, defective, or damaged on arrival.
- The product does not match the description on our website.
- You received an incorrect item.
Note:
- Returns for change of mind are accepted only if the product is unused, unopened, and in its original packaging within 7 days of delivery.
- Certain products (e.g., consumables, perishable items, software, or sealed electronics where opening voids warranty) may not be eligible for returns unless faulty.
2. Return Process
To initiate a return:
- Contact our customer support team at support@digitalmart.ae or [Insert phone number] within the eligible period.
- Provide your order number, product details, and reason for the return.
- Our team will guide you on the return shipping process.
- Pack the item securely in its original packaging, including all accessories, manuals, and invoices.
Important:
- You are responsible for shipping costs if the return is due to a change of mind.
- For faulty or incorrect products, we cover return shipping costs.
3. Refunds
Once we receive and inspect the returned item:
- Approved Returns: Refunds will be issued to the original payment method within 7–14 business days.
- Partial Refunds: May apply if the item is not returned in its original condition, is damaged, or missing parts.
- Non-Refundable Items: Items that are perishable, personalized, or damaged due to misuse are non-refundable.
4. Replacement
- If your item is defective or damaged, we may offer a replacement instead of a refund.
- Replacements are subject to product availability.
5. Warranty Claims
- Products come with a manufacturer warranty (as specified in the product listing).
- Warranty claims are handled according to the manufacturer’s terms and conditions.
- DigitalMart.ae will assist in facilitating warranty claims.
6. Cancellation Policy
- You may cancel an order before it is dispatched by contacting support@digitalmart.ae.
- Once dispatched, cancellations are considered as returns and subject to the above Return Process.
7. Exceptions & Special Conditions
- Products marked as “Final Sale” or “Non-Returnable” are excluded from returns unless defective.
- Any attempt to return items outside the stated period or in violation of this policy may result in rejection of the return.
8. Contact Information
For any questions, assistance, or to initiate a return:
Email: support@digitalmart.ae
Phone: [Insert phone number]
Address: [Insert business address]
This policy is designed to comply with UAE consumer protection law, ensuring transparency and protecting customer rights.
Tip: You may also provide a short summary version on your product pages for clarity (“7-day return policy for unopened items, 14-day warranty claims for defective products”) to make it more user-friendly.